Review Research Paper Example | Topics and Well Written Essays - 250 words - 2

Review - Research Paper Example With a sound Quality Assurance in place, customers and end users of products and services of a particular company is guaranteed that its output conforms with the required quality of such product and service that will meet and exceed the customer’s need. Kaizen is a Japanese Quality Assurance system of continuous improvement in quality, technology, processes, company culture, productivity, safety and leadership. It is a system that involves every employee - from upper management to the cleaning crew. Everyone is encouraged to come up with small improvement suggestions on a regular basis. This is not a once a month or once a year activity. It is continuous quality improvement process. Japanese companies, such as Toyota and Canon receive a total of 60 to 70 suggestions per employee per year which are written down, shared and implemented (Anon., 2011). The limitation of Kaizen is that it is dependent on communication due to the nature of its system improvement coming from suggestions. Any breakdown in communication will impair its efficacy. TQM on the other hand is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback (Anon., 2011). TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardizations  ISO 9000  series. At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work (Anon., 2011). TQM as a matter of quality principle is not known to have limitation but only the employees who are implementing it. C. The main